What Is Personal Information?

PERSONAL INFORMATION refers to any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual

Personal Information is considered SENSITIVE PERSONAL INFORMATION when it is about:

• An individual’s race, ethnic origin, marital status, age, colour, and religious, philosophical or political affiliations;
• An individual’s health, education, genetic or sexual life of a person, or to any proceeding for any offense committed or alleged to have been committed by such individual, the disposal of such proceedings, or the sentence of any court in such proceedings;
• Those issued by government agencies peculiar to an individual, which include social security numbers, previous or current health records, licenses or its denials, suspension or revocation, and tax returns; and
• Those specifically established by an executive order or an act of congress to be kept classified.

All types of personal information are collectively referred to as PERSONAL DATA

How We Collect Personal Data

We collect personal data through any of the following means:

• During interviews, consultations, tests, or through the filling up of forms needed to facilitate your care or payment for care;
• During physical examinations, psychological tests by our staff to reflect their observations, your test results, or other pertinent information;
• During the hiring process and throughout the employment process by Interven Quali Life, through the application forms, documentary requirements, or interviews;
• During the credentialing process, information related to your training, work experience, or moral character from you or from your previous instructors or superiors through face-to-face or telephone interviews, forms, or documentary requirements; and
• When you interact with any of our staff for inquiries, complaints, or other transactions via the internet, telephone, or face-to-face meetings.

Protection of Information

We maintain physical, technical, and organisational safeguards to protect people’s personal data against loss, theft, unauthorised access, disclosure, copying, use, or modification. We employ safeguards, such as:

• Using secure servers behind advanced threat-protection applications, equipment, firewalls, encryptions, and other security tools;
• Limiting access to data only to those who are qualified and authorised to process it; all such persons, wherever they are located, are required by us to protect the confidentiality and privacy of your personal data in a manner consistent with our privacy policies and practices;
• Training staff on the secure processing of your personal data; and
• Conducting regular security vulnerability and penetration testing on our information systems/infrastructure.

Rights as a Data Subject

• Everyone has the RIGHT TO BE INFORMED about how their data is collected, used, stored, shared, and destroyed. They also have the right to be informed of any compromise in the security of information.
• Everyone has the RIGHT TO GAIN REASONABLE ACCESS to their personal data. Barring certain exceptions, individuals may request for an account of how we have processed or disclosed their data, including information about the recipients of the data.
• Individuals have the RIGHT TO OBJECT to the processing of their personal data at any point during our engagement, after which we shall no longer use or disclose their information, unless we are required or allowed by law to do so. We cannot undo any uses or disclosures done prior to the objection, and we are also required to continue storing certain information despite the withdrawal of consent.
• You have the RIGHT TO FILE A COMPLAINT for any perceived violation of your rights as a data subject.
• You have the RIGHT TO CORRECT information about you that you feel is inaccurate or erroneous. Once resolved with supporting data, Interven Quali Life shall provide you access to both corrected and retracted information.

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